Terms, Policies & Production Guidelines

Minimum Quantities

Restrictions may apply with different decoration processes:

Embroidery
6 Pieces per product style / SKU
Under minimum charges apply for less than 6 units (suggested for sampling)

Promotional Products
Varies depending on product, generally 50–100 items per product & design

Direct To Garment (DTG)
No minimums

DTF Direct To Film & Vinyl
No minimums

Screen Printing
20 Pieces per product style & color

Specialty Screen Printing

Discharge / Water Based Screen Printing
48 pieces

Puff / Glow / Tag Printing
48 pieces

All minimums based on same product style SKU / color per set
Example:
24 Men's Black Next Level 3600 T-Shirts (size assortment allowed)

Turnaround Time

Terms, Turnaround Times & Policies

Final turnaround time is based upon submission and approval of final client artwork proof.

Customers with sensitive deadlines or specific in-hands dates should contact us directly at:

order@hc.services

Rush Service fees may apply for orders with sensitive deadlines. Any changes made to final artwork will delay turnaround time.

HC Services is not responsible for missed deadlines due to:

  • Holidays

  • Weather conditions

  • Vendor shortages

  • Shipping errors

  • Power interruptions

  • Force majeure

Refunds cannot be issued for these occurrences.

Customers are responsible for any expedited shipping costs required to meet deadlines.

Delayed orders due to unforeseen circumstances may occur. If a rush fee was charged, it may be refunded (pro-rated) unless another resolution is agreed upon.

Rush & Expedited Services

Orders required in-hands under 7 business days are considered rush orders.

  • Rush orders accepted case-by-case

  • Rush fees apply for 24 hours — 6 business days

  • Contact directly for rush orders

  • Email: order@hc.services

Rush orders honored upon:

  • Approval

  • Payment

  • Submission of all required order information

Standard Turnaround

7–10 Business Day Standard Turnaround

Applies to:

  • Standard Screen Printing

  • Standard Embroidery

Standard defined as:

  • Under 500 pieces

  • Typical placement & colors

Turnaround begins:

After approval and payment of invoice

Promotional Items

Promotional items may require different turnaround times.

Contact directly for timeline:

order@hc.services

Additional Timeline

Additional 2–4 business days required for:

  • Folding & bagging

  • Hem tags

  • Garment edits

  • Multi-process orders (screen print + embroidery)

All turnaround times subject to availability and must be confirmed on invoice.

Holidays

HC Services observes:

  • New Year’s Day — January 1

  • Memorial Day — Last Monday of May

  • Independence Day — July 4

  • Labor Day — First Monday of September

  • Thanksgiving — Fourth Thursday of November

  • Christmas — December 25–26

These are non-production days

Estimates / Quotes

Estimates valid for 30 days unless otherwise stated.

Pricing confirmed after final artwork submission.

Payment Terms

50% deposit required to begin production
Remaining balance due prior to pickup or shipping

Accepted Payments:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Cash

  • Money Orders

  • Business Checks

  • Cashier’s Check

Checks must clear before production or shipping.

Net 30 Terms

Available for:

  • Government entities

  • Schools

  • Universities

  • Approved organizations

Late Payments:

5% monthly prorated late fee applied to overdue invoices.

Returned Checks

$50 fee for returned checks
3 days to resolve payment
Future checks may not be accepted

Chargebacks

$75 fee for credit card chargebacks submitted prior to resolution.

Claims must be submitted within 72 hours of receipt.

Artwork Requirements

Files must be:

  • 300 DPI OR Vector format

Accepted Raster Files:

  • JPG

  • PSD

  • PNG

Accepted Vector Files:

  • EPS

  • AI

  • PDF

Low quality artwork subject to preparation fees.

Artwork Requirements:

  • Sized to print size

  • Text converted to outlines

Artwork Design & Preparation

Design not supplied ready-to-print subject to fees

Typical design time:

48 hours

Design billed at:

$50 per hour

Order / Art Proof Approval

After deposit, HC Services provides:

  • Invoice

  • Digital proof via email

Customer must verify:

  • Sizing

  • Quantity

  • Garment style & color

  • Deadline

  • Spelling

  • Ink colors

  • Placement

  • Print size

HC Services is not responsible for errors after approval.

Changes after approval may:

  • Delay production

  • Add additional costs

Under / Over Run

Industry standard variance applies:

Screen Printing / Embroidery: 3%
Specialty Printing: 5%
Promotional Items: 5%

Customers encouraged to order extras.

Client Supplied Garments

Clients must supply:

  • Itemized list

  • Digital spreadsheet

  • Printed list with garments

Recount fee:

$20 per 100 garments

HC Services not liable for supplied garment damage.

Misprints:

Service value deducted only.

Inventory / Stock

HC Services not responsible for out-of-stock items.

Comparable replacements offered when available.

Decorated Product Claims

Quantity claims must be reported before leaving
Quality claims must be reported within 72 hours

Contact:

order@hc.services

Decoration Variances

Embroidery

  • Small lettering may vary

  • 1/4" placement tolerance

  • Fabric variations apply

  • No guarantee on supplied garments

Screen Printing / Transfers

  • Opacity variations

  • Fabric variations

  • Pantone = closest match

  • 1/4" placement tolerance

  • ±10° acceptable angle variance

Special effects may diminish with washing.

Promotional Products

  • 1/4" variance on cylindrical items

  • 5% print area variance

  • Pantone closest match

Cancellations / Returns

15% restocking fee if cancelled after deposit
No cancellations after printing begins

All sales final for custom products

Exchanges allowed for:

  • Manufacturer defects

  • Print damage

  • Decoration errors

Within 30 days

Handling

Customer supplied garments requiring extra handling may incur additional fees.

Price Matching

HC Services reserves right to match competitor pricing.

Requirements:

  • Official quote

  • Same garment

  • Same quantity

Order Pickup

Orders not picked up after 60 days may be:

  • Donated

  • Recycled

  • Disposed

No refunds on abandoned orders.

Social Media Sharing

HC Services may photograph and share completed work.

If you'd prefer not to share:

Notify when placing order.

Shipping

HC Services ships via:

  • UPS

  • FedEx

  • USPS

Customer responsible for shipping costs.

HC Services not liable after shipment handed to carrier.

Best Price Guarantee

HC Services will match or beat competitor quotes if:

  • Quote dated within 30 days

  • Same garment

  • Same quantity

  • U.S. based competitor

Contact

For all orders, questions, and rush requests:

order@hc.services